Get started with your Online Systems account. Create an account, manage your password, and find out what roles can be granted and how here.
An Online Systems account is required to access all Online Systems except eLibrary and Petrinex. Find out everything you need to know to get started and more below.
Accounts
How do I create an account?
- Create a new account here.
- Enter your e-mail address.
- Select Submit.
- Enter your contact information.
- Enter a password. See the Passwords section below for guidance on creating your password.
- Select Create Account.
- An automated e-mail containing your username will be sent to the e-mail address provided.
I'm not sure if I have an account
- You can find out if you already have an Online Systems account here.
- Enter your e-mail address.
- Select Submit.
- If the e-mail address entered is already associated with an existing account you'll receive an on screen message indicating this.
- If you cannot remember your the username or password associated with your account let us know by filling out the form at the bottom of this page.
I've created an account. Now what?
- Have your account associated with an organization. For information on how to do this see the Company Administrator section below.
- Obtain one or more security roles for the organization your account is associated to. For information on how to do this see the Security Roles section below.
- Login to any Online System that you now have a security role for.
Who can update the details of my account?
If you need to update your account details (name, phone, e-mail, position, and/or the organization your account is associated with) you can either request this from the Company Administrator for your organization or by filling out the form at the bottom of this page for the Online Systems support team.
My account is locked
After five (5) unsuccessful login attempts your account will be locked for security purposes. Please fill out the form at the bottom of this page to request your account be unlocked by a member of the Online Systems support team.
My account has been deactivated
Accounts which are not in use for 90 consecutive days are automatically deactivated. Users will be notified at the e-mail address associated with their account when this happens. You can request your account be reactivated by the Online Systems support team by filling out the form at the bottom of this page.
Usernames
Where can I find my username?
An automated e-mail containing your username will be sent to the e-mail address provided when you create your account.
What is my username?
Usernames are generally formatted as [First Initial][Last Name]. For example, Jake Smith might have a username of JSMITH. Your username is not the e-mail address you provided when your created your account and is separate from your eLibrary, Petrinex, BCeID or eTaxBC username.
I can't remember my username
If you can't find the e-mail containing your username that was sent when you created your account you can fill out the form at the bottom of this page and a member of our Online Systems support team will be able to assist you.
Passwords
What do I need to create a password?
When creating an account or changing your password there are a few requirements your password needs to meet. It must:
- not be the same as your username,
- contain six (6) or more characters,
- contain at least one (1) numeric character, and
- not start with a numeric character.
How can I change my password?
- Login to your Online Systems account.
- Select Menu.
- Select Change Password.
- Follow the instructions on screen to change your password.
How can I find out my password?
It happens. Just fill out the form at the bottom of this page and the Online Systems support team will help get you back on track.
Security Roles
Security Roles
Security roles provide access to specific functionality within each Online System. Having an account does not provide you with full access to an Online System. You still need to obtain the required security role(s).
Do all Online Systems require security roles?
All Online Systems require one or more security roles except eLibrary, Petrinex and Legacy Well Lookup & Data Downloads.
Can a security role apply to more than one Online System?
Yes. See the available security roles and what Online System(s) they pertain to in the Determining what security roles you need section below.
Who can add a security role to my account?
Company Administrators can grant most security roles. There are a few exceptions though. For a complete listing of who can grant which security role please see the Determining what security roles you need section below.
What security roles exist and what do they provide access to?
| Security Role |
Provides Access To |
AMS | CM-IS | ePayment | eSubmission | KERMIT | Assigned By |
| Admin Non Compliance Representative | View and respond to non-compliances. | N | Y | N | N | Y | Company Admin |
| Application Analysis Tool Access | Use the Application Analysis tool when preparing an application. | Y | N | N | N | N | Company Admin |
| Applications | Make surface rights applications and view related payments due. | Y | N | Y | N | N | Company Admin |
| Asset Transfer Administrator | Make permit operations & administration applications. | N | N | N | Y | N | Company Admin |
| Company Admin | Manage an organization's user access to Online Systems. | N | N | N | N | Y | BCER or Company Admin |
| DCP Admin | View well data submissions. | N | N | N | Y | N | Company Admin |
| Drill Comp Prod Rep | Submit well drilling, completion, and related data. | N | N | N | Y | N | Company Admin |
| Environmental Representative | Submit Schedule B's. | N | N | N | Y | N | Company Admin |
| ePay Financial Admin | Manage the payment account for an organization. | N | N | Y | N | N | BCER |
| ePay Payer | View invoices and make payments. | N | N | Y | N | N | ePay Financial Admin |
| First Nation Portal Read Only | View applications and documents relating to First Nations. | Y | N | N | N | N | Company Admin |
| First Nation Portal Update | Submit applications and documents relating to First Nations. | Y | N | N | N | N | Company Admin |
| Frac Fluid Reporting | Submit hydraulic fracture fluid data. | N | N | N | N | Y | Company Admin |
| Geophysical Portal | Submit geophysical program information. | N | N | N | Y | N | Company Admin |
| Incident Reporting | Submit minor incidents and receive notifications of incidents and complaints. | N | N | N | N | Y | Company Admin |
| Inspection Representative | View and respond to inspections. | N | Y | N | N | Y | Company Admin |
| Invoice Reconciliation | View annual pipeline invoices. | N | N | N | N | Y | Company Admin |
| Land Representative | Submit Post Construction Plans and Preliminary Statutory Rights of Way Survey Plans. | N | N | N | Y | N | Company Admin |
| Liability Management Representative | Submit Permittee Capability Assessment and Dormant Site Annual Work plans and reports. | N | N | N | Y | N | Company Admin |
| Methane Reporting | Submit Leak Detection, Quantification & Repair information. | N | N | N | Y | N | Company Admin |
| Notices | Submit Notice of Construction Starts, Pressure Tests, Leave to Opens, As-Builts, Notice of Intent, Certificate of Restoration, and Emergency Response Plans. | N | N | N | Y | Y | Company Admin |
| Waste Disposal Representative | Submit waste disposal information. | N | N | N | Y | N | Company Admin |
| Water Representative | Submit Short Term Water Use withdrawal volumes. | N | N | N | Y | N | Company Admin |
Company Administrators
Company Administrators
A Company Administrator is an individual who holds the authority to manage user access to Online Systems on behalf of an organization. A Company Administrator can manage an individual's:
- association to their organization, and
- the security roles they are granted.
I do not know who the Company Administrator is for my organization
If you need a Company Administrator to associate your account to their organization or grant your account security roles and do not know who to contact please let us know by filling out the form at the bottom of this page.
The Company Administrator for my organization is unavailable
Where a Company Administrator is temporarily unavailable, please inquire within their organization about having temporary alternate Company Administrator assigned in their absence.
Where a Company Administrator is otherwise unavailable (for example, the organization that the Company Administrator is acting of behalf of no longer exists), please fill out the form at the bottom of this page and a member of our Online Systems support team will be able to assist you.
How do I become a Company Administrator?
If no existing Company Administrator exists for your organization:
1. Create Online Systems account if you don't already have one. See the Creating your account section above for guidance if needed.
2. Submit an application on behalf of your organization through Petrinex indicating you want to become a Company Administrator.
3. E-mail your Petrinex approval to servicedesk@bc-er.ca
4. A member of our Online Systems support team will review the Petrinex approval and grant the Company Admin security role on your behalf.
If an existing Company Administrator exists for your organization:
1. Have the existing Company Administrator assign the Company Administrator security role permission to the required user.
Can multiple users act as Company Administrators for an organization?
Yes. Multiple individuals may act as a Company Administrator for an organization but an individual cannot act as a Company Administrator for more than one organization. We recommend limiting the number of Company Administrators for an organization at any time to no more than two (2) though.
What happens when I become a Company Administrator?
As a Company Administrator you will now have access to do the following in KERMIT:
- view the details of your organization,
- create an account for a user,
- add or remove a user from your organization,
- manage the organization a user’s account is associated with,
- manage security roles for a user, and
- update the details of a user’s account.
For detailed guidance on how to carry out the above activities in KERMIT please refer to the Company Administrator Guide.
What security roles can I grant as a Company Administrator?
Please see the Determining what security roles you need section above for a complete listing of the security roles that can be granted by a Company Administrator.
Best practices as a Company Administrator
For security purposes, we recommend adhering to the following best practices as a Company Administrator:
- promptly revoking all security roles from, and removing your organization's association with, any individual that leaves your organization, and
- incorporating regular evaluations of users associated to your organization and the security roles they hold.